Patients & visitors

Everything you need for your visit.

Insurance and cashless options, what to bring, visiting hours and the little things that make a hospital visit easier.

Book an appointment Plan your visit
Cover & billing

Insurance and cashless.

We work with the schemes and insurers most families in Kashmir rely on, so cover is sorted before you arrive.

  • Ayushman Bharat (PM-JAY) empanelledEligible patients are treated cashless under the PM-JAY scheme.
  • All major TPAs and cashless insurance acceptedBring your insurance card and we will coordinate directly with your provider.
  • Itemised, transparent billing with no surprisesEvery charge is listed clearly, with estimates shared up front.
  • Help desk to guide you through claimsOur team handles the paperwork and explains each step in plain language.

Planning an admission? Our billing team can pre-verify your cover before you are admitted, so there are no last-minute worries.

Before you come

What to bring.

A short checklist that helps us see you faster and keeps your visit smooth.

Your ID & insurance

Aadhaar or a government photo ID, plus your insurance or Ayushman card if you have one.

Referral & past records

Any referral letter, prior prescriptions, scans and reports that relate to your condition.

Your medicines

A list of the medicines and doses you currently take, or simply bring the packs along.

When to come

Visiting hours.

Hours that keep the wards calm and restful while still welcoming family.

OPD

9:00am to 6:00pm

Monday to Saturday

Inpatient visiting

4:00pm to 7:00pm daily

Two visitors per patient, please.

Always open

Emergency, ICU, Pharmacy and Lab

Open 24/7, every day.

Quiet hours are respected on the maternity and NICU floors, so mothers and newborns can rest.

On site

On-site facilities.

The essentials are all here, so you rarely need to leave the building.

In-house pharmacy

Stocked and staffed around the clock, 24/7.

Diagnostics & lab

Imaging and pathology on site, available 24/7.

Ambulance service

Equipped ambulances on call for transfers and emergencies.

Cafeteria & lounges

A cafeteria and comfortable waiting lounges for visiting family.

Good to know

Common questions.

Quick answers to the things visitors ask most.

Is parking available at the hospital?
Yes. On-site parking is available for patients and visitors, with a clearly marked drop-off point near the main entrance for anyone who needs help getting in.
Can an attendant stay overnight with a patient?
One attendant is welcome to stay with each admitted patient. The nursing team will let you know where to wait and rest, and quiet is kept on the wards through the night.
What payment methods do you accept?
We accept cash, UPI, debit and credit cards. For insured patients we offer cashless billing through major TPAs and the Ayushman Bharat scheme, settled directly with your provider.
Can I bring food for an inpatient?
Patient meals are provided as part of the stay and are planned around medical needs. Please check with the nurse before bringing outside food, since some conditions and procedures call for a specific diet.
How does discharge work?
Your doctor confirms the discharge, the billing desk prepares the final account and the team hands over your prescriptions and follow-up plan. We aim to complete it the same morning so you can head home without a long wait.
We are ready

Ready when you are.

Book an appointment online or call the reception desk, and we will help you plan the rest.

Book an appointment Call 0194-2952223